“I want to hear more about you”
- Jul 15, 2018
Discuss literally anything here (within the TOS).
I believe it has something to do with humidity, if it's 35 degrees Celsius in for instance England and 40 degrees in Spain it would be alot more comfortable in Spain because it has less humidity there.It's making sleep almost impossible. How the fuck do the people living in tropical climates manage it!?
Why are frappes unavailable on the Uber Eats app? This issue seems to affect every participating McDonalds restaurant within the Greater Manchester area, perhaps even the UK as a whole.
Thank you for your email.
Sadly, Frappes are not available on Uber Eats in the UK right now, however I will be passing your comments onto the relevant department so that they can consider getting it on the app.
Thanks again for taking the time to contact McDonald’s Customer Services. If we can be of any assistance in the future, please don’t hesitate to contact us back.
Yes, Jude, I'm well aware they're not currently available on UberEats. That's precisely the reason I sent this email. I didn't ask "are frappes available on UberEats?" I asked "why are frappes unavailable on the UberEats app?"
It says it right there in the email, and you've in turn just give me information you know I already have. That is what's called a non-answer.
So I'll ask precisely why are they unavailable whilst all other drinks are? Why are the branch managers baffled by it? Is it a specific decision? A mistake that can be rectified? It makes absolutely no sense to me for them to be missing from the menu.
And if you can't actually answer, please don't, instead what you can do is pass this onto somebody who can answer. After all, having no reason isn't a reason, and therefore it must either be a deliberate choice or an accidental oversight.
I'd like to know which one, and I'd like it sorting too.
Thank you for responding to our email.
I understand the frustration of not being able enjoy of our McCafé range products being delivered to your door. I apologise for the inconvenience, David.
These products may be unsuitable for delivery for many reasons and for these reasons we can not guarantee the quality of the product when it reaches you. We are always looking on ways and using feedback like yours, we know where to look to improve.
Alternatively, the product may be unavailable due to an issue within the restaurant and is currently unavailable on the menu. This is something we encourage our restaurants to resolve as quickly as possible.
I would like to reassure you that your feedback has been passed on to the relevant departments and UberEats to be reviewed.
I hope this information has helped answer your question, David.
Thank you again for taking the time to contact McDonald’s Customer Services and providing us feedback. If we can be of any assistance in the future, please don’t hesitate to contact us back.
Customer Services Team