Edit: Disregard. They got back to me about half an hour later and provided the key. Downloading now ?
Just a heads up for anyone that uses 2game; I just placed an order and in spite of the money being placed on hold in my bank account, the status of my order is ‘contact support’. Of course, there’s no reply from support - so I’ve effectively paid for the game and haven’t received a key.
I suspect that it has something to do with the fact that I’m living in Japan and used a UK card to pay in sterling as my steam account is British; but it feels as though if that was an issue they should have just declined the initial payment.
As it stands I’m left in limbo. I can’t order elsewhere on the off chance that this payment goes through and the key arrives but I can’t resolve the problem as their support appears to be inactive. Frustrating!